Returns & Exchanges
At Bean & Bean Coffee Roasters, we strive for the perfect cup, but due to the perishable nature of coffee beans, we cannot accept returns on roasted coffee. However, if there is an issue with your equipment or an error with your order, we are committed to making it right.
Contact Support
Email our roasting team within 15 days of your delivery date with your order number and a brief description of the issue.
Provide Verification
For damaged equipment or incorrect shipments, please include a photo of the item and the packaging to help us expedite your claim.
Receive Authorization
Once approved, we will provide a return shipping label for merchandise or initiate a replacement for defective coffee products.
Final Resolution
After we receive your returned item or verify the claim, we will issue a full refund to your original payment method or ship your replacement beans.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing