Frequently Asked Questions

Everything you need to know about our fresh roasts and delivery.

How fresh is the coffee when it arrives?

We roast our beans in small batches daily. Your coffee is typically shipped within 24-48 hours of roasting to ensure you receive the peak flavor profile and aroma.

Do you offer pre-ground coffee or only whole bean?

We offer both! You can select 'Whole Bean' for maximum freshness or choose from various grind settings, including Drip, Espresso, and French Press, to suit your brewing method.

Where does Bean & Bean source its coffee?

We prioritize ethically sourced, specialty-grade beans. We work directly with farmers and cooperatives, focusing on organic and fair-trade practices to support sustainable agriculture.

What is your shipping policy?

We ship nationwide. Orders are processed within 2 business days. Standard shipping typically takes 3-5 business days depending on your location. Free shipping is available on orders over $50.

Can I return my coffee if I don't like it?

Due to the perishable nature of coffee, we cannot accept returns on opened bags. However, if there is an issue with your order or you are unsatisfied, please contact us within 14 days and we will make it right.

Do you offer coffee subscriptions?

Yes! You can subscribe to your favorite roasts and save 15% on every order. You can choose your delivery frequency and pause or cancel your subscription at any time through your account portal.